Frequently Asked Questions

There is no requirement to utilize a specific amount of our services. We tailor a package specific to your needs and budget. Then you choose what services you would like us to provide. 

We recommend specific technologies based on your needs. There is no right size fits all approach to our business service model. We will present you with the best options based on your requirements, and together we will pick the best solutions to meet your needs. 

Our approach is simple:  Give us the opportunity to discuss your concerns or problems. Our solution advisors have worked in logistical hubs, fulfillment, and distribution centers. They can usually relate to your concerns with firsthand experience. We conduct a day, or week-long visit, observing your processes and existing technology to ensure we have an accurate understanding of the concerns you have. Our solution advisors, in collaboration with our automation engineers, will then collaborate with you to identify what opportunities there are to improve existing processes, technology, or automation. We put together our analysis with high level pricing options of various solutions, and then you let us know how you would like to proceed. Then we implement, commission, and provide 24/7 support to the option you determine works best for you.  

Yes! We know that technology has advanced much faster than the average fulfillment or distribution center has upgraded their technology. Therefore, we are here to help. We have extensive experience performing control system or software upgrades for older sites and systems. The great thing about utilizing Top Hat Engineering is that we will only provide you with the latest and greatest technologies to ensure your system is built to last! Additionally, we provide 24/7 support to all of our controls and software systems.